David de L’arbre
Chief Operating Officer
Santa Barbara Travel’s expertise is working with companies that need concierge level services, need travel counselors with extensive international and destination knowledge, need tailored solutions to meet their service requirements. We are a customer centered organization that provides options and flexibility and whose goal is to add value every time we touch our customer – the traveler, the travel manager, the meeting planner.
The Business traveler
Responsive, creative service that gives the busy traveler the support they need while on the road. Travel may not be glamorous or even much fun these days and road warriors know that having a great travel agent who can get them out of a jam and on to the next plane is mission critical. Our team averages over 14 years of industry experience. They know how to get things done at a moments notice.
The travel manager
Keeping your travelers happy and staying within budget and policy can be a juggling act. Santa Barbara Travel provides the high touch service that travelers are looking for and the technology and reporting that provides you with the metrics to efficiently track and benchmark your budget and the success of your travel program.
the meeting planner
Meetings and incentives are core elements to the strategic direction of every company. Whether it’s the motivation of employees or interaction with valued clients these initiatives are critical and require flawless execution and attention to detail. Concept Meeting Management, our meeting and incentive division, was designed with our client’s objectives in mind – to seamlessly and transparently merge all elements of corporate travel meetings and incentive programs.
Proactive account management is at the center of a successful travel program. Your Santa Barbara Travel account manager will customize a program for your company that addresses service standards and expectations, reporting needs – benchmarking and metrics, travel updates and newsletters for your travelers, travel policy compliance and best practices. And, we’ll follow up to ensure that the travelers are happy with the support they’re receiving.
A centerpiece for every successful travel program is accurate data. Our advanced reporting captures every data element in each reservation and assembles that data for benchmarking and metrics. We provide comprehensive data management that enables our customers to get a clear understanding of their travel expenditures. There is no waiting – reports are available online or emailed where you want it and when you want it.
Every client has their own unique needs. Our consultative services are designed to review your needs and provide a tailored solution that supports your objectives. Each solution draws upon our suite of services and technology to develop the right combination for an optimal travel strategy.