I am the East Coast remote agent for Santa Barbara Travel Bureau’s corporate travel accounts.  I have been with Santa Barbara Travel Bureau since 2007, and in corporate travel the entire time.  I work with large corporate groups which include negotiations on discounts for airlines, ground transportation and hotels. Prior to that I worked in Reservations – Domestic and International Special Member Services for Delta Airlines and as a Supervisor at the Philadelphia Airport for Airtran. Having worked on both sides of the industry (over the phone assistance and airport assistance) has given me a greater knowledge of what happens in any type of delay for a passenger and helps me to assist them on the next step. I am married with 4 children.  I love to go to the pool and shore in the summer.  I also love a great amusement park! I love to try to make the travel day smooth and effortless.